The food consumed does not always determine a meal’s experience. A person’s dining experience can be wholly determined by the location and atmosphere in which they consume their meal. A high-quality dinner is considerably more enjoyable to consume at a restaurant with soft lighting, soothing colors, and ambient music than it is in an unsightly, filthy, or noisy setting. In the past, as attention to food and mealtimes increased, so did consideration of the settings in which food was served and consumed. Restaurants of various types and cuisines became more common, and themed, novelty, and experience restaurants also became more well-liked, indicating that the dining environment was evolving into a crucial component of the total experience.
The following four techniques will help your restaurant offer superb personalised service.
1. Learn more about your regulars– Your main source of revenue may be your regular customers. In the community, they may serve as your best representatives. They will value the acknowledgment and familiarity if you and your employees take the time to get to know them, the dishes they enjoy, the drinks of their choice, and the seating arrangements they prefer.
When you ask them what they thought of last night’s game, they will feel even more appreciated if you can recall a specific fact about them, such as their favourite sports team. Customers have more memorable eating experiences as a result of small touches like recognition, attention, and personalization.
2. Pay attention– Being alert doesn’t require standing guard over a table all the time in case a client needs something. It entails observing table cues to determine the level of attention a client might desire. Others might prefer to be left alone, especially if they are having a private chat over dinner. Some diners might desire advice on how to make the most of their eating experience.
3. Engage in a conversation with your customers– Asking your visitors a few personal questions will demonstrate your interest in them (without being too intrusive, of course.) Discuss your origins, your profession, or your family. You will make them feel more welcome by demonstrating a desire to get to know them as individuals, not just as paying consumers.
You have the perfect opportunity to engage in suggestive selling during these conversations regarding catering for graduation, your new wine offerings, or special events.
4. Present exceptional deals– Everyone enjoys occasionally being treated like a VIP. Offer special discounts and rewards to loyal and recurring consumers to show your appreciation. Of course, it could be challenging for you to keep track of which visitors are devoted and frequent visitors, as well as how often they have come to see you. The top restaurant management systems, thankfully, can assist you in tracking and segmenting customers based on many criteria, including frequency of visits and overall spending. You can also create bespoke promos and campaigns for your visitors using this kind of data.
ZBF (Ziggy’s by fame) is one of the Best Goan Restaurants. Treat your taste buds to a unique and well-curated selection of home-style Goan, Asian, and Western cuisines. We also have an ideal setting and unrivalled service that will keep you coming back for more. ZBF is excellent for small gatherings providing warm and attentive service. We believe that providing a memorable dining experience for you and your guests is more important than simply serving good food.
To give you all a true fine-dining experience, we make every dish on our menu from fresh, organic ingredients. Discover the flavours of our multi-cuisine restaurant in Majorda, South Goa. If you’re looking for the Best Restaurants in South Goa, stop by ZBF and enjoy the delectable fare.